Who we are, what we mean and what these terms apply to.
In these terms and conditions, "we", "us" and "our" refers to Lightenna Ltd., which owns and operates the Uncomplicated apps. The application you instruct the Platform Operator to install, the embeds that deliver the functionality, the websites, web services and APIs that we run to support it are collectively referred to here as "the App". "Storeowner" refers to a user who has installed the App, or instructed the Platform Operator or their agent to install it.
Your access to and use of all functionality and information contained within the App including purchase of the App and our other products and services is provided subject to the following terms and conditions.
Shopify is the Platform Operator.
In these terms and conditions, the "Platform Operator" refers to Shopify.
We may amend these terms, but amendments will appear here.
We reserve the right to amend this Notice at any time and your use of the App following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you use the App you check these terms and conditions - we maintain a version number to make that easy.
The App is delivered with our best effort. There might be issues, but we'll work hard to fix them promptly.
The delivery of the App is made with our best effort, but circumstances may conspire to reduce the level of service over a period of time, such as but not limited to server downtime, network outages, routine maintenance and hardware or software failure. Additional service level agreements (SLA) may be available, but explicit standards of service and reliability are not mandated as part of this agreement.
For Storeowners, we collect some account information.
When you instruct the Platform Operator to install to the App, the Platform Operator shares with us basic account information, including your Name and Email address.
Keep your account information up-to-date.
You agree to ensure that the details registered with the Platform Operator are true and accurate at all times and you undertake to update your account information from time to time when they change.
You are free to terminate, we are free to terminate.
You may terminate your account at any point. Storeowners choosing to terminate their account must remove or delete all embeds from their website or file store prior to termination. We reserve the right to terminate your account at any time, at our discretion or if you breach these terms and conditions.
You only pay up to the end of the current billing period.
In the event of termination, users are liable for the cost of the App only until the end of their current billing period. All billing matters are handled by the Platform Operator.
We retain your account data for 7 years
When you install the App, we will maintain your Account Information for our records for seven years unless or until you ask us to delete this information.
For users, we collect some device information.
When you use the App directly or via a storeowner's website, we automatically collect certain analytical information about your use, including information about the browser technology, IP address, time zone, and cookies. Additionally, as you interact with the App, we collect information about your user journey. We refer to this automatically-collected information as "Device Information".
We collect device information using cookies, log files and tags.
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the App.
We use analytics cookies to track user interactions.
We use first-party and third-party analytics cookies (such as Google Analytics) as part of the App to estimate the number of unique visitors, to improve our services, monitor the frequency and profile of the usage of the App and to detect the most searched for words and phrases. For more information on Google Analytics, visit Google's information page. To opt-out of Google Analytics please use Google Analytics Opt-out Browser Add-on.
How do we use your personal information
We use the Account Information that we collect generally to support customer queries and account maintenance.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our App (for example, by generating analytics about how our customers browse and interact with the App, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with Google Analytics and the Platform Owner to help us use your Personal Information, as described above. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you interact with the App), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We will take care of personal information.
We undertake to take all due care with any information which you may provide to us when installing the App. However we do not warrant and cannot ensure the security of any information which you may provide to us directly or via the Platform Operator. Information you transmit to us directly or via the Platform Operator is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
We retain your device information for 26 months
When you interact with the App, we or our analytics provider will maintain your Device Information for twenty-six months.
Your browser may cache this App, but the dynamic services won't work.
When you interact with the App, we give you a limited licence to access and use our information, unless otherwise stated. You are permitted to download a copy of the information on this website to your computer for your own use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
If you want to do stuff with our stuff, please ask.
Except as permitted under the Copyright, Designs and Patents Act 1988, you are not permitted to do stuff with any of the information or functionality within this App without our prior written permission. Explicit written permission is given here to do stuff with the embeds made available to storeowners within the scope of the website in which the content is embedded.
Even if you're a robot, please ask.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to mine or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your mining or mirroring of our website.
Access may be removed from and charges pressed upon any user, registered or unregistered, if their behaviour seeks to undermine the integrity of our's or the Platform Operators' website infrastructure, including another users' browser. Users of this service are bound by the laws of the United Kingdom, such as but not limited to the Computer Misuse Act 1990.
Kind of obvious, but we can't accept responsibility for other people's sites.
The App may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
Feel free to link to us, but give us the page load.
You may link to the App without our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our App's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
We own our stuff.
The copyright to all content in this App including applets, graphics, images, videos, layouts and text belongs to us or we have a licence to use those materials. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
We'll do our best but our services are sold as seen.
Whilst we take all due care in providing our services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website, service or any linked website. From time to time we may host third party content on our website such as advertisements, endorsements belonging to other traders and user-generated content. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.
The extent of our liability is limited.
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the Apps again or payment of the costs of having those services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied. By accessing the App, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
These terms are governed by UK law.
These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us using the contact form or by post using the details provided there.
By using this app, you agree to be bound by its terms and conditions (v2.1) and those of the Shopify Platform under which it operates.